Account FAQs

Frequently Asked Questions

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You can change the contact information for the owner by clicking on the My Account link at the top right of the page and then changing the information. Our best practices recommendation is that you create an alias for this account so that you can add people from your institution to the account without having to change the owner each time someone moves on.

  • Owner – Creates the account and has full range of functionality.
  • Super Users can do all the things an Owner can, including editing users and deleting years of data. However, Super Users cannot edit the user details for another Super User or Owner.  That applies to Owners as well – they cannot edit the super users’ account details. To edit your own name, follow the My Account link in the top right.
  • Editors can add and update data and have access to all data entry fields. Editors can also run results/report, export data, etc. Editors do not have access to the ‘Manage Users’ page and cannot delete years of data.
  • Reviewers can only view data and results. Reviewers cannot add/update source data or import/export.  Reviewers can write notes in the Notebook (on the Account tab), which can be used for Reviewers to note any comments or questions they have.

Your data will remain in your account after it expires, but you will not be able to access it without reactivating your account. You can reactive at any time by paying for a new annual subscription and your data will be available in your account.

Please allow 1 business day for your SIMAP account to be upgraded to Tier 1 or Tier 2. We upgrade the accounts manually in the SIMAP system, and we have limited staffing to keep subscription license costs low. If you have any questions, please email us at simap@unh.edu. Thank you for your patience!

There are three options for contacting the SIMAP team. You can submit a question through this Google Form, you can contact us directly at simap@unh.edu, or you can leave a voicemail at 603-862-2954. Please note that we do not have a direct phone line - just a voicemail. Please allow up to 3 business days for a response to your question. Thank you for your patience!